Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Berwick-upon-Tweed
GPhC Registration No: 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Berwick-upon-Tweed collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Berwick-upon-Tweed is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Berwick-upon-Tweed and across the UK. As the data controller, we are responsible for how your personal information is handled.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, BMI, weight, and any conditions relevant to your weight loss consultation
• Payment information: Billing details processed securely through our payment provider
• Consultation data: Responses to health questionnaires and pharmacist notes
• Technical data: IP address, browser type, and website usage information collected via cookies

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and dispense medication safely
• Enable our pharmacist to review and approve your consultation before any prescription or order is fulfilled
• Process your order and arrange delivery (typically 1 working day after pharmacist approval)
• Communicate with you regarding your treatment, orders, or any clinical concerns
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Improve our services and ensure the safety and effectiveness of our clinical processes

Our legal basis for processing health data is Article 9(2)(h) of the UK GDPR, which permits processing for the provision of healthcare and treatment. General personal data is processed on the basis of contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To understand how visitors use our site and help us improve it
• Preference cookies: To remember your settings and preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery providers: To fulfil and dispatch your order
• Payment processors: To handle transactions securely
• IT and platform providers: Who support the operation of our website and consultation system
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulations, or longer where required by law. After this period, your data will be securely deleted or anonymised.

7. Data Security

We take the security of your data seriously. We use encryption, secure servers, and access controls to protect your information against unauthorised access, loss, or disclosure.

8. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to object to or restrict how it is used. You may also request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Berwick-upon-Tweed
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.